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MyCart Express - Terms of Service

MyCart Express Terms of Service

Mailpac Group Limited | mycartexpress.com

Last Updated: November 27, 2025

Table of Contents

  1. Introduction
  2. Definitions
  3. Use of MyCart Express Services
  4. Registration and Passwords
  5. Cyber Security
  6. Identification
  7. Tax Payer Identification Numbers
  8. Invoicing & Valuation
  9. Inbound Charge
  10. Promotions and Giveaways
  11. Promotional Credits & MyCart Bucks
  12. Customer Ethics & Behaviour
  13. User Data or Information
  14. Privacy Policy
  15. Additional Terms
  16. Restricted Items
  17. Importation & Clearance
  18. Shipment Policies
  19. Local Policies (Branch)
  20. Customs Declarations & Documentation
  21. Clearance Fees
  22. Insurance & Claims
  23. Package Disposal
  24. Delivery
  25. Payments
  26. Refund & Cancellations
  27. Referral Program
  28. Miscellaneous

1. Introduction

PLEASE READ THIS DOCUMENT CAREFULLY AND IN ITS ENTIRETY. The sign-up procedure is free to the public and there are no fees associated with getting started with our services.

The following terms and conditions govern your use of Mycartexpress.com, owned and operated by Mailpac Group Limited, hereinafter referred to as MyCart Express™, the company, including but not limited to our web or cloud application(s), iOS app as well as Android App, web tracking and shipment update services, online billing and payment services platform.

Your acceptance of our terms and conditions and subsequent use of our website or service, mobile app, and systems or any other service offered will hereby constitute an agreement to our terms of service and you are agreeing to have the terms herein stand as legally binding. In addition, by using our overseas address otherwise referred to as virtual mailbox address or shipping address, shipping an item to the company's address its agents or contractors, whether on behalf of a third party or yourself, will imply your full acceptance of all of MyCart Express terms of use and explicitly forms your acceptance of the terms and conditions outlined in this document.

Important Notice: Mailpac Group Limited reserves the right to and may at any time in the future unilaterally make changes or modifications to these existing terms by removing or adding to the same with or without notice, however, updates to the terms of service will be published via email to the email on your account or updated on our publicly accessible webpage. The company is not liable for any failure on the user's part, in failing to keep abreast with the modification or changes. The company will not remedy any claim or loss as a result of failure to follow policy or policies and/or any breach of these terms.

2. Definitions

Branch: Collection point or outpost operated by the company, it may be virtually automated lockers or physical store locations.

Shipments (packages): Represent the actual items or orders fulfilled and delivered to our location overseas.

Content: Information, graphics, animations, products, features, functionality, services, and links on mycartexpress.com.

MyCart Express: MyCart Quick Limited, MyCart Logistics LLC, its parent, subsidiary, and/or any affiliated companies.

You: Yourself and/or the entity that you represent.

User: Any user of our service(s).

Hub to Hub®: The Company's inter-island branch-to-branch service.

TRN: Tax payer registration number, used as government issued identifier for the clearance of items imported using the service by the Jamaica customs, it is a nine digit unique identifier.

ID: Identification, issued by a government authority or executive branch used to provide information on an individual's identity.

Account number: This unique number is provided by our system to identify all incoming cargo shipped to your address (e.g., MCE45657XX/CAYXXXXX).

3. Use of MyCart Express™ Services

3.a. Ownership

All content, data, information, and materials, presented and displayed on our Website ("Content"), including any intellectual property rights in such Content (including without limitation) wording, graphical images, motion pictures, sound events, software code in various languages, or other intellectual property rights associated with our website, social media accounts on all platforms, are owned and is the property of Mailpac Group Limited, its licensors, and is protected by applicable laws regarding intellectual property.

Users of the Website must assume that all content is protected by intellectual property rights, and therefore written consent from Mailpac Group Limited is required before any part thereof can be used.

3.b. Authorized and Prohibited Uses

The content of the Website can be accessed, downloaded on a mobile phone (via app stores) or computer, and used in accordance with accessing our services. The content as seen on the Website should not be altered or modified in any way, by any user. Users must agree to these terms and comply with all applicable laws when using, accessing, or downloading the content of the Website.

If the User wishes to use the "Share with a Friend" (or similar) referral features on the Website, the User may share this particular Content via email, or popular social media platforms. The user will not infringe upon any Intellectual Property Rights or remove or modify related intellectual property and/or proprietary notices contained in this Website or the Content.

4. Registration and Passwords

Account Security: The User is solely responsible for keeping their password and account details confidential and agrees to be responsible for all activities that occur under the User's account name and password.

If there is any suspicious action or unauthorized use of your account, the Company should be notified immediately by email or via telephone. The Company reserves the absolute right in its discretion, not to issue a password or access to any person or entity if verification of information fails during validation.

Please do not share your password with family or other associates or any third party as this may cause serious implications or losses for the user, for which the company is not liable. In the case the company recognizes these actions it may terminate your account without notice, considering it a breach of said agreement.

5. Cyber Security

MyCartExpress may discontinue, suspend or modify mycartexpress.com at any time without notice, and MyCartExpress may block, terminate or suspend a user's access to mycartexpress.com at any time for any reason in its sole discretion, even if access continues to be allowed to others.

⚠️ PROHIBITED ACTIVITIES: The use of non-authorized scripting technologies to obtain information from Mycartexpress.com or submit information through Mycartexpress.com is strictly prohibited. Any attempt to hack or cause disruption to the information technology infrastructure can lead to legal action or fines in your local jurisdiction. The company will cooperate at all times with relevant authorities against cyber-attacks of any nature.

Mycartexpress.com and its virtual content may be changed, deleted, or updated at any time without notice as the company pleases.

6. Identification

The company uses information provided upon your signing up for our services to validate user transactions and instructions. Please keep your account up to date with accurate information and use accurate information at all times. Failure to do so can result in restrictions in collecting, clearing and importing your shipments. As well as your account may be maliciously used without your permission or consent.

Authorized pick-up individuals are required to have appropriate Identification.

7. Tax Payer Identification Numbers

The company is required by Jamaica customs to obtain TRN of its users to assist with the clearance of goods imported using the customer's account. This information is not shared with any third party, except in the case of submitting to customs surrounding any investigative and in reference in any matter. The user agrees to submit accurate data regarding this form of identification in app or on the web portal.

Processing Note: The clearance of any items shipped can be severely delayed if relevant information regarding TRN is not ready, if it required to be placed on JA customs form(s).

Sensitive information is never traded in anyway by the company except in cases for potential criminal investigations by any related governmental authoritative arms or executive bodies. The company reserve the right comply with law enforcement on such matters and we are hereby indemnified to bring notice to a customer in breach. Refer to restricted items section to keep compliant.

8. Invoicing & Valuation

The company uses invoices uploaded to process packages through the relevant border and customs agencies. Please be aware that invoices bearing discounts exceeding 25% percent or more for purchases, the discount is not honoured as a part of the product valuation.

Example: For example, purchasing an Apple Watch at $200 USD and the discount offered on the invoice provided is 30%, bringing the order total with shipping to $150 USD – the company based on instruction from border officials may not acknowledge discount amounts exceeding 25%. Please also note that the discount rate does not circumvent item Value or fair market value of purchases. These attributes are translated into our Inbound fees for packages or shipments.

9. Inbound Charge

Inbound fees or Inbound charges comprise several costs used to simplify our service offering to our customers and to make shipping a less complex process. These costs are, but not limited to:

  • Airline fuel charges
  • Overseas storage fees where applicable
  • Logistical deliveries to ports overseas
  • Insurance
  • Overseas processing and handling related to freight forwarding activities

10. Promotions and Giveaways

The company or its subsidiaries, or contracted agents, may at any time alter, edit, or change any clause relating to promotional giveaways or company promotional offerings at any time. The company reserves the right to cancel or to alter any condition pertaining to any promotion without notice to the user regardless of the reasons or discretions that lead to any such consideration by the board or other management bodies within the company.

⚠️ FRAUD WARNING: We, the company, its agents, and subsidiaries are indemnified from the user's actions to click, any unauthorized website link(s), or engage in promotions not authorized or published by the company, by way of phishing emails, text messages, and other such cyber-attacks and scams, or brand impersonation by a malicious third party, group or agents.

Users have the option of ensuring to confirm, by way of support tickets, by calling the company's published numbers, or by downloading our official play store and app store apps, via only our authorized and publicly verifiable channels (verified social media accounts on Instagram, Twitter, or Facebook) any such promotion or giveaway.

11. Promotional Credits & MyCart Bucks

Upon signup, if applicable, or in the company's discretion, a user qualifies for the promotional credits in the form of "MyCartBucks". The user's MyCart account will be credited a fixed value to be used towards their first shipment with the company. This credit expires within a certain specified time, and the company is not responsible for the user's actions in not utilizing the amounts in the allotted specified time.

MyCartBucks Terms: The MyCartBucks are not transferable, cannot be stored, and is not considered legal tender of any kind. It is an internalized value system used as a promotional tool. It is applicable to a single package at your first checkout or any subsequent checkout thereafter.

The application of the credits is bound by the company guidelines in app or on our websites for the specific promotional campaign. The company reserves the right to withdraw such credits if a user is deemed to be in breach or abuse of any of the policies contained within the terms of service document.

12. Customer Ethics & Behaviour

⚠️ ZERO TOLERANCE POLICY: For any reason, whether in-store, during deliveries to end-users, or through audio-based or web-based chat communication channels a customer becomes abusive verbally or physically (if applicable) the company reserves the right to ask the customer to desist the violent or abusive behaviour.

If they fail to comply our security agents and third parties will be asked to respond to remove the violent or threatening customer from our premises. As a user of our services, you agree to be recorded by our CCTV and security systems to ensure a safe environment for all customers and staff. In addition, all means of communication are monitored to ensure the quality of service and adherence to our terms of service.

In such cases of threats to staff members, the customer will be formally reported to local law enforcement information and in some cases at the customer's discretion, the company may disable future use of its services for the customers and their third-party authorized pick-ups on their accounts.

Legal action may be taken if there is any destruction of company property by a customer or user, of which, all legal fees will need to be covered by the customer if it is found by the courts that they are guilty of the same. Please ensure you understand these terms explicitly and practice in-store behaviour accordingly.

13. User Data or Information

The company does not store personal payment information such as credit cards or any such data. We do not distribute or share your information with any outside party, except in the case of law enforcement requirements. We do however from time to time use contact information within our group of companies, to upsell additional services or offerings that we may be offering.

Users may at any time opt out of receiving any promotional material being forwarded to their emails by clicking the unsubscribe button located in the footer of the correspondence.

Anti-Money Laundering: Due to Anti-money laundering regulations we may need in the case of user data require more information to process our customers' requests and hereby reserve the right to demand such further information prior to the completion of our obligations upon your use of our services.

In the case of payments being made to MyCartExpress for retrieving items from stores or delivery (if applicable) it is imperative to pay using credit cards, debit cards, or alternative payment methods in the name of the account holder. Third party payments will only be accepted by the company with prior approval in writing. Adherence to this rule will aid in refunds or any pay-outs to customers via online transaction reversals or any such activity.

Photographs or video content obtained in the branch is deemed to be company property. Use of said content on our social media pages or website will consent at the time of it being obtained. If the user wishes to at any time retract any such permission, they may contact customer support via email, outlining the request and giving a clear reference (by a screenshot) to identify the post in question. The company will respond in a reasonable time and adhere to requests to remove communications or content in its sole discretion. This information is strictly for company internal use and is not shared with a third party.

14. Privacy Policy

As per our privacy policy: www.mycartexpress.com/privacypolicy

15. Additional Terms

The company reserves its right to not disclose its shipping partners, whether locally or overseas. We do not disclose to any user or individual any trade associations and agreements. By using our service, it is understood that this policy is accepted and acknowledged.

MyCart Quick Limited, its appointed agents, subsidiaries, or affiliates reserves its right not to disclose any such information to our customers or users, commercial or individual, about shipment or package information as it pertains to or is in accordance with our clearance procedures and execution.

Inspection Notice: Please note shipments may be inspected before leaving the port of departure by the ruling and governing authority of that jurisdiction.

⚠️ PROHIBITED USE: Use of the overseas address should never be used for any illegal activity, including but not limited to cheque scams, credit card scams or fraud, and defrauding any individual or corporation of monies, belongings, or for any other immoral purposes including but not limited to exploiting system loopholes of local or foreign governments, corporations or individual service providers.

The company reserves the right to cooperate with any foreign entity legally investigating any user account within the company's ecosystem if the investigation is deemed fit and appropriate, and procedures are followed to ensure no breach of the user's rights, whether locally or overseas.

16. Restricted Items

⚠️ CRITICAL WARNING: Such items should not be shipped or delivered to our overseas warehouse. Items requiring an import permit must be obtained prior to shipping. Failure to do so will result in penalties or fines, in some cases detention of the items or packages.

Restricted Items Lists:

Items that cannot be lawfully shipped to their destination country will be disposed of. If it is an illegal item the relevant authorities will be notified and actions are taken. In addition, the company reserves the right to not forward or ship any item or items that will conflict with or pose issues with state licensing and permits.

List of Restricted Items:

  • Checks, money orders, or any other financial instrument
  • Credit, debit, or stored value cards regardless of ownership
  • Occult Material, as per restrictions in the destination country
  • Goods or items obtained under proceeds of a crime or fraudulent activity

Please note this list is not exhaustive and can include items or paraphilia not listed here.

Consignee Information: Failure to correctly use your shipping address as illustrated may cause delays in identifying shipments at our overseas location. Please correctly place your FULL NAME (as it appears on government identification cards) and address with account number whenever shipping items or packages to our overseas address.

16.a. Bad Address Fees

Bad address fees are placed on packages or items shipped to our overseas address with incorrect or missing details pertaining to the user account code or MCE #. In order to process and assign packages this MCE number must match the name or the user's account and be legible on shipping labels.

This fee compensates for the costs associated to store, move, obtain information to reassign and other back-end tasks in getting the package to the correct host country gateway.

It is understood and agreed that the user must use the overseas address exactly as it is seen in the app or on the web site, and to implore vendors to utilize this information correct to avoid delays and extra fees for reassignment. The company cannot compensate or remedy any such fee in cases of user negligence and vendor internal system errors.

17. Importation & Clearance

MyCartExpress provides importation and clearance services on behalf of its clients, corporation, or individual user. The company offers its services in multiple jurisdictions via multiple warehouse locations.

Types of Shipments: Personal shipments or a package consists of purchases made from online or overseas suppliers that are shipped to our location. Personal shipments must be distinguished by the user of our services.

Some Items require special permits or authorization from local government agencies and or body corporates. MyCart Quick Ltd does NOT accept liability for failure in obtaining the requisite permits BEFORE shipment to our address. We may be notified of your intention to ship these items via our various support channels. Failure to furnish documents in an adequate time period may result in items being detained and disposed of by Jamaica Custom Agency and border control.

17.a. Commercial Shipments

Jamaica customs may deem your shipment to be commercial by its invoiced quantity. This may cause specific and unforeseen custom fees and charges to be applied to shipments and demanded from you prior to the release of said shipment.

18. Shipment Policies

18.a. Delayed Shipments

The company's policy is to notify each user of the service immediately of any impending delays that may be facing our consolidated shipment(s) of cargo, be it a limitation of ours or our service providers. This notification will be disseminated by email or in-app push notifications.

Clearance upon arrival to our destination or home port is carried out as soon as possible to minimize delays through various border protection agencies. Each shipment status will also be updated accordingly to reflect the shipments through status (including carrier's service status) along the company's supply chain.

We are not responsible for carrier delays, as those third parties face various issues from time to time beyond our control. By using the service, you agree to accept communication regarding delays as well as cooperate with the company to rectify or remedy the delays and have the fees for our services and any associated costs paid as quickly as possible.

18.b. Detained Goods

There are cases where the shipment, upon border control or customs inspection, and by applicable law requires the respective agent or officer to "DETAIN" said shipment(s) because of the following:

  • Inadequate invoice provided
  • Incorrect consignee information (user incorrectly inputted address information)
  • The item(s) are restricted
  • The item(s) require a permit (where none is provided or applied for this may constitute a breach and fines may be applicable)
  • Item being prohibited

This list is not exhaustive.

18.c. Damaged Shipments

Shipments or packages may be damaged or have damaged items because of incorrect packaging by the sender or supplier. During the shipping process to our warehouse in Miami, items may suffer abuse that is beyond the company's control. In those cases, we will notify the customer about the possible damage as soon as it is discovered by our agents.

Damage Policy Agreement:

  • Once notified of the damage, we will facilitate the pick-up from our facility in Miami only. We will not or do not do returns, we do not go to post offices or external shipping offices to process returns.
  • Items may be damaged and the external packages are intact, the company is not liable to compensate the customer on these shipments, any Inbound or freight charges, and delivery fees are non-refundable. The merchant or supplier must be contacted and a claim be made for redress, refund or resending of an item or items.
  • Claims made outside the stores for and by way of failing to check your shipments in store for damage, or failing to check your shipments in-store or upon receipt where delivered, for damages, the company will not by any means, honour any claim by the user, whether it be claims of any loss of products shipped, incorrect quantities, etc.

Shipments delivered to our overseas address cannot be returned to your sender or supplier. We provide forwarding services only, please do not ship an item you do not expect to have undergone the total importation process in your account jurisdiction.

Reason of Damages: We do not have a return policy. In such cases where the package was incorrectly packed for shipment by your supplier, we encourage submitting a return as per your supplier's guidelines.

The company is aware that we should handle cargo or shipments with the required degree of care. However, if the fault is proven to be ours, in the case of damage only, the user or customer will be refunded as per policy.

18.d. Incorrect Order or Incorrect Quantities

MyCart Express™ is not liable in these cases when the order received does not reflect entirely what the user or customer purchased. All queries, in this case, should be forwarded to the seller. Please note the internal costs associated with said shipments have to be settled, and once settled it is the responsibility of the customer to ensure they rectify all issues with the SUPPLIER.

18.e. In-Store or In-App Orders

The company shall not order any restricted items or any such items that require permits, these orders should be executed by the customer solely, on their ability and time. If it is determined that a permit is required, in the case of the knowledge being outside of the company's scope as a result of any newly implemented customs or land border changes (requirements) the customer cannot hold the company liable for any detained item as a result of these changes.

In addition, the order may be canceled by the company at any time before giving notice to the customer of said cancellations.

Please have on hand any order quantities, suppliers, and any such information needed to place an order. The online orders are subject to the company's ordering fees and mark-ups, exchange rates, and other charges that may apply on a case-to-case basis. The company reserves the right to refuse orders being placed at any time, either online, in-app, or in stores without notice or conditions of cancellation.

Disapproval of any order results in a return of funds to the customer's or user's e-wallet if the order was placed online/in-app.

19. Local Policies (Branch)

Package or shipment notifications and or updates are sent in-app or via our web portal and email. In some instances, other means of communication may be used. Customers are required to retrieve their shipments.

Upon picking up your shipments please check, failure to do so, exempts you from any redress or recourse if necessary. Please take the time to consider checking all shipments before leaving any of our branch locations.

19.a. Storage Fees

Commencing after notification of "available for pickup" notifications or correspondences. After exactly, fourteen (14) Calendar days MyCartExpress will charge storage fees at a rate of $100.00 per day up to a maximum amount of 30 Days' worth, on a per-package basis.

For example, if a user has multiple shipments in the local warehouse storage is started 14 days after being marked "available for pickup". So more than one package may have different storage fees associated, based on their time of availability.

Warehouse & Storage: MyCart Quick Ltd provides warehouse servicing, in the interim, for clients who use the service. The imported items are stored in the company's many offices and warehouses in anticipation of the timely pick up by the importer (consignee/customer). It is agreed that the user or client will incur and accept storage charges relating to the storing and processing of said imported shipments.

These storage fees will be applied on a per-package/shipment basis and cannot be waived, they encourage the timely pickup of shipments from our locations. Email, push notifications, and reminders will be sent to registered and verified emails on file stipulating charges and availability of a shipment for "pick-up" or delivery in certain instances.

Storage is charged 14 days after availability for pick-up correspondence or status change in-app or online portal to the customer or client. Thereafter the company will apply at its discretion and governance of internal policies storage fees on a daily accrued basis. The minimum charge is one day and there are no charges relating to storage fees per hour or fraction of a day. The company will cap storage charges per shipment to a maximum charge of 30 days, after which, disposal procedures may begin.

19.b. Authorized Pick Up (Agent)

The user may enter the name of an authorized pick-up person within their account profile. This individual may be a user of the company's services or any outside party or delivery service. In the instance a delivery service or courier is used to retrieve your shipment, authorization must be given to the company to release the shipment to this agent. All shipments must be clear of balances owed to MyCartExpress.

19.c. Receiving, Acceptance, and Refusal of User's Packages and Mail

The Company will receive all packages and mail delivered to the global forwarding address by courier, post, or via walk-in for the User. Receiving or signing for packages and mail on behalf of the User does not constitute the Company's acceptance of the package or mail. Acceptance of packages and mail is subject to inspection by the Company.

The Company is obligated to carry out a visual inspection of the external package. Any damage found will be noted, however, the Company is not obligated to verify the integrity of the contents. The user acknowledges that inspections carried out by the Company are for the sole purpose of determining whether the contents of the User's package or mail can be shipped by air or by ocean freight.

User shall not hold the Company liable for damage to the contents of a package or mail where the packing was found to be inadequate for the nature of the goods whether the Company ought to have known that such damage was likely to occur or not.

The Company may at its discretion refuse any package or mail and will notify the User promptly of the reason for refusing the package or mail. The user will cooperate promptly with all reasonable requests of the Company to resolve instances where packages or mail have been refused. Refused packages and mail will be held in storage for a maximum of thirty (30) days prior to disposal by the Company. The Company may at its discretion assist the User in disposing of refused packages, User acknowledges and agrees to prepay any additional fees, if applicable, that may arise with respect to assistance provided by the Company to dispose of such packages.

20. Customs Declarations & Documentation

The company as per our policy does not at any time share any internal confidential documents pertaining to shipments imported by the company on behalf of its users or clients. Shipments being imported are in the custody of MyCart Quick Limited and its agents, and shipments are imported in the care of the said company and its agents. We agree to undertake clearance on behalf of the user.

If at any time a customer wishes to undertake clearance of a shipment themselves, the company is not liable for any delays, mistakes, or incorrect procedures carried out by the user. The company agrees, in this case, to hand over all documents pertaining to the shipment and direct the individual or company to the relevant government agency. MyCart Quick Limited will consider this circumstance to be abnormal as it circumvents the service being offered, please take note that it is imperative to clear and to pay for ALL FREIGHT & INBOUND charges or any related fees before clearance by the individual/Company is permitted by the company.

21. Clearance Fees

The company reserves the right to review and implement new rate adjustments and fees as it pertains to the service and product offerings. We will make all changes public via email to our users, social media, in-store memos, and advertisements. Please ensure to review or confirm current rates before utilizing our services. The company is not responsible for any loss resulting in customer decisions based on inaccurate information.

We charge clearance fees on each shipment (individualized) this clearance fee is designed to encompass the total charges expected to be paid by the client or user-specific to the importation of the shipment.

Processing fees are charged on a per shipment basis and are standardized based on the accepted or reasonable value of the shipment.

22. Insurance & Claims

Insurance for shipments is offered by MyCart Quick Limited's service providers for the benefit of ensuring there is coverage for the items whilst in the possession or during the various stages of shipping and importation.

This coverage ensures the parcel and its contents against damage or loss from any external cause while in transit to, or from, premises utilized by the insured and in care, custody, or control of the carriers. Our underwriters shall be liable for the invoice value of the property lost, destroyed, or damaged. If there is no suitable invoice, uploaded before clearance or the customer fails to declare an actual value less any depreciation from the date of purchase or relative market value.

22.a. Coverage Limits

Maximum Coverage: This is the maximum value your item(s) can be covered by our third-party agents, which will not exceed $2,500.00 USD per package.

Any claims for shipments over this value may still be covered, but reimbursements for accepted claims are capped at this maximum value. Shipping fees must be included in the insured value to receive reimbursement of the same.

22.b. Filing Timeframes

Time to File: Immediately at pick-up or delivery. The customer may refuse packages in the case of delivery if it is deemed damaged despite being properly packaged by the vendor.

Types of Claims:

  • Lost Shipments: Claims are eligible to be filed using the earliest applicable criteria. Please refer to our refund policy to understand the requirements or special terms.
  • Local Hub to Hub Shipments: Claims should be made in-store at the point of picking up. We will not honor or initiate any claim that occurred outside the company premises. If items are lost by the company for any reason during logistical processes the customer is entitled to claim for the fair market value (declared prior to shipment).
  • International Shipments: In the case of international shipments an item may be deemed lost in transit by the company if investigations conclude that the item has not been located by personnel internally.
  • Damaged Shipments: Can Be Filed Immediately upon arrival, or in cases where the company will make contact that item was received at our overseas warehouse and was inspected and found to have sustained damage the customer will need to reach out to the shipper in order to seek a claim against them. MyCartExpress™ will not honor any such claim, for any items, package, or shipment if it is damaged upon arriving in Miami.

Required Documents:

  • Online or in-portal Claims Form
  • Proof of Value (Sales/Purchase Invoice, order email confirmation, payment proof for the items within the shipment)

Failure to hold damaged property until the claim is resolved will result in the claim being denied. In addition, there shall be no refund or claim that is paid forward without a proper investigation by the company. There shall be no credit to the customer's account if the package was already paid for, there shall also be no reversal of any card payments or e-wallet payments until finalized by the company the cause of damage or missing status of an item/package.

Claim Processing: Review: 5-7 Business days please add additional 3 business days if documents are requested by the company. Actual times may vary for transfers or payouts to bank accounts; the company is not responsible for these processing times.

Payment will be made to the customer.

⚠️ CLAIMS NOT COVERED: The company is not liable to cover or honor any claims, for any reason, and the customer agrees to waive any such claims against the company under the circumstances below:

  • Confiscation by any government or public authority, whether by auction or disposal of said authority
  • A shipment containing forbidden or restricted items (see section relating to restricted items)
  • Illegal contraband (will be reported to authorities)
  • Illegal Transportation of Trade
  • Perishable goods prone to Deterioration
  • Delivering the product to someone who obtains it by trick, false pretense, or other fraudulent schemes
  • Hidden defect in item(s) and/or workmanship that may cause failure or malfunction which is not discoverable through general inspection

22.c. Insurance - Fraud Policy

By using any of our services you certify that all information provided is accurate and truthful, pertaining to quantities, values, and descriptions. Any fraudulent claim will make the shipper and/or consignee liable for prosecution for fraud or any such law governing the intention to gain from misleading information or document fraud in the destination jurisdiction.

23. Package Disposal - Failure to Pick Up

⚠️ 90-DAY DISPOSAL POLICY: Shipments or packages may be disposed of by the company through sale or by other means – through third parties, auction houses, private bids, and agents assigned by the company to carry out disposal procedures. This action is carried out after 90 calendar days of storage of shipments.

It is imperative to avoid instances of disposal of shipments, please have an authorized pick-up or yourself retrieve timely all shipments once they have been cleared by the company and marked available for pick-up.

24. Delivery

Our delivery exists to offer the convenience of having shipments or packages delivered to our customer's desired location(s). This service is offered at the discretion of the company and is subject to the availability of delivery agents and services.

Where necessary the company reserves the right to suspend delivery services if the viability and safety of company personnel is compromised. Cases of natural disasters, floods, earthquakes and other acts of God, political unrest-riots and protests, and severe weather may be justifiable reasons to suspend delivery operations. As an extension service of the company all rules and conditions apply.

24.a. Acceptance & Inspection

Upon receipt of the goods, the customer shall examine them for defects without undue delay. If possible notify the delivery personnel of any issues so they may direct you to the proper channels or contact the customer service department no later than 24hrs after delivery is confirmed.

If the 24hrs fall on a holiday or no movement day, or any such declared public holiday then the following working day will suffice. Notification of any obvious defects shall be given without undue delay, via support tickets or email and call, but no later than within 1 day of receipt of the goods.

In the case of third-party delivery, the company is not liable for any damages which, occurred during the third party's delivery processes. Please note the company does not deliver damaged shipments or shipments with signs of damage, the customer will be notified in order to have the situation resolved and confirm if the company may inspect the contents of shipments for further damages.

24.b. Third-Party Deliveries

In circumstances where delivery of shipments is to be accepted or handed off by/to a third-party operator, it is expressly agreed that the customer will undertake all liability or claim in relation to the shipment with the third party agent or company. The customer agrees to indemnify MyCart Quick Limited of any liability once proof of handover is presented to the client.

Proof of hand-over may be but is not limited to external tracking numbers, warehouse slips or receipts, invoices, or booking tickets. MyCart Quick or the company is not responsible for any third party company policy and all queries related to hand-over or dropped off shipments should be diverted to the third party's helpline or support channels.

25. Payments

25.a. E-Wallet Account

MyCart Quick Limited offers convenient ways to store value on our various platforms, these methods of convenience include the offering of e-wallets or electronic wallets for every user of our services. Note, this is not a bank account or financial instrument, nor is it tied to any third-party services or agents. These accounts act as ledgers to collate information for transactions with the company. It facilitates prepayment for future services with strict rules for its functionality internally as well as to the public or users.

E-Wallet Rules:

  • E-wallet payments should only be topped up using a credit or debit card belonging to the user or customer. In the case of bank top-ups, the customer agrees also to load balances to the e-wallet using a bank account strictly matching their legal name.
  • E-wallet payments cannot be re-converted to cash or transfer to any customer for any reason unless by the sole discretion of the company.
  • E-wallet credits may only be used for services offered to the customer who is the primary holder of the account; It is not transferable to any other user or third party.
  • Payouts or prizes from promotional activities may be paid out to the e-wallet at the company's discretion.
  • E-wallet accounts are capped at a maximum value decided from time to time by Company at its sole discretion.

⚠️ ACCOUNT VIOLATIONS: Violation of any terms herein may constitute a ban on the user and disable the customer's account. Items in transit may be consolidated and offered for pick up to the customer. Notice will be provided of canceled accounts and further items shipped are not liable to be forwarded to the destination country. In such cases, the company may return it to the vendor or supplier.

Payments for deliveries are done through in-app checkout or our web portal. Payments by bank transfer require confirmation and it will delay delivery processing by approximately 3-4 working days. Please utilize instant means such as visa or MasterCard to load your e-wallet account to avoid processing delays.

Payments or pick-ups at the counter require verification of identity; including information on your customer profile; full name, authorized pick-up on file, the last 4 digits of your phone number, email address, or information regarding your last few in-store pick-ups. These pieces of information may be used in conjunction with or in the absence of a valid government-issued I.D. card.

Credit or debit cards must be in the name of the account holder or authorized pick-up agent, the company reserves the right to decline accepting payments from any method of cashless payment if verification of payment card information has failed or is invalid. Keeping with best practices the company will strive to safeguard customers' shipments and packages from any fraudulent activities.

26. Refund & Cancellations

In the case of refunds issued by the company, to customers for orders made in-store or through our web application or mobile applications, the following terms and conditions apply:

In-Store Orders: For in-store orders, there may be order cancellations by the merchant, and as such the order amount is refunded to the company by the merchant, a refund will then be issued to the customer by way of cash, to a bank account only.

It is expressly understood and agreed that refunds are never issued at our store locations island-wide using cash, instead the user of the service agrees to receive a bank transfer, or by processing the refunded amount to the user's e-wallet.

For refunds relating to or as a result of a shipment sent through our service, the following policies are enforced:

  • Refunds are issued on items that have been properly pre-alerted or proper invoices and descriptions of contents have been uploaded to the company's platforms. NO refunds will be issued if the user or customer fails to identify the package or shipment value before it is shipped from the port of sending, or before it is processed through various border agencies.
  • In addition, refunds will not be issued on packages that have NOT been checked in-store or at the time of delivery to the end-user or his/her agents (authorized pick-up).
  • The company will not be permitted to refund a client any amount in value that the seller has misappropriated or incorrectly fulfilled, whether it be incorrect order quantities or incomplete orders being shipped. Please check with your vendor or sender to confirm packing slips, and order quantities, and rectify the issues with your merchant. The company is not liable for the online agency or vendor's faults in dispatch, packing (caused physical damage), and/or mishandling of packages.

Refunds from the e-wallet user accounts that were loaded from a visa/MasterCard cannot be cashed and or remitted to any third party other than the owner of the account. If for any reason the user decides to discontinue service with the company and rid themselves of all balances on our internal systems, the customer must submit in writing to customer service for the refund of the wallet amount to occur. If the amount to be refunded is below the fees applicable for the bank transfer the refund will be canceled.

27. MyCart Express – Referral Program

Last Updated: November 25, 2025

The MyCart Express Referral Program ("Referral Program") allows existing MyCart Express users ("Referrers") to earn MyCart Bucks when they invite new users ("Referred Users") to sign up and use MyCart Express services. By participating in the Referral Program, you agree to the following Terms of Service:

1. Eligibility

1.1. The Referral Program is open to all active MyCart Express account holders in good standing.

1.2. MyCart Express reserves the right to verify account eligibility and to refuse participation at its discretion.

2. How the Referral Program Works

2.1. Each Referrer is provided with a unique referral link.

2.2. A Referred User must:

  • Sign up using the Referrer's valid referral link or code,
  • Successfully verify their email address, and
  • Collect their first package through MyCart Express.

2.3. Once the above conditions are met, the Referrer will be awarded the applicable MyCart Bucks.

3. Earning MyCart Bucks

3.1. MyCart Bucks are credited to the Referrer's account only after the Referred User completes all required steps.

3.2. The amount of MyCart Bucks awarded may vary and is subject to change without prior notice.

3.3. MyCart Bucks have no cash value and cannot be exchanged for cash.

3.4. MyCart Bucks may only be redeemed toward eligible MyCart Express services as defined by MyCart Express.

4. Expiry of MyCart Bucks

4.1. Each MyCart Buck earned comes with a fixed expiry period (e.g., 10 days) from the date it is credited to your account.

4.2. Once expired, MyCart Bucks automatically become invalid and cannot be used, reinstated, or extended.

4.3. It is the user's responsibility to track the expiry dates of their MyCart Bucks.

4.4. MyCart Express may change the expiry duration at any time, with or without notice.

5. Usage of MyCart Bucks

5.1. MyCart Bucks are non-transferable and cannot be reassigned, sold, or traded.

5.2. MyCart Bucks may only be used within the MyCart Express platform to pay for eligible services.

5.3. MyCart Bucks cannot be applied to past transactions or combined with unauthorized promotions.

6. Prohibited Activities

Participants must not:

6.1. Create fake, fraudulent, or duplicate accounts to generate referral rewards.

6.2. Mislead or misrepresent the Referral Program to others.

6.3. Use spam, paid ads, or unauthorized promotional methods to distribute referral links.

6.4. Violate any applicable laws, terms, or MyCart Express policies.

MyCart Express reserves the right to revoke MyCart Bucks, cancel referrals, or suspend/terminate accounts involved in abuse or fraud.

7. Program Modification and Termination

7.1. MyCart Express may modify, suspend, or terminate the Referral Program at any time without prior notice.

7.2. Any unredeemed MyCart Bucks—including those not yet expired—may be forfeited if the program is discontinued.

8. Limitation of Liability

MyCart Express is not responsible for:

  • Delays or technical issues affecting referral tracking,
  • Errors in awarding or redeeming MyCart Bucks,
  • Misuse of referral links by third parties.

9. Acceptance

By participating in the MyCart Express Referral Program, you confirm that you understand and agree to these Terms of Service. Continued participation constitutes acceptance of any updated terms.

28. Miscellaneous

In connection with the User's use of particular ancillary Services and/or access to Content contained in certain areas of this Website, it may be necessary for the User to consent to policies or terms and conditions in addition to the Terms set forth herein, which User should read carefully before making any use of such Content or areas of this Website. Any such additional terms and conditions will not vary or replace these Terms regarding any use of the Service or this Website, unless otherwise expressly stated.

28.a. Dispute Resolution; Applicable Law and Forum

With respect to any and all disputes arising out of or in connection with the Service or this Website or these Terms (including without limitation the Privacy Policy), the Company and User agree to negotiate in good faith and undertake reasonable efforts to cooperate with one another in order to achieve a mutually satisfactory resolution.

The Company has no obligation to become involved in any dispute between a User and any other person. The Service, this Website, these Terms, and any dispute arising in connection therewith shall be exclusively governed by and construed in accordance with the laws of Jamaica without regard to its conflict of law principles in any other jurisdiction.

28.b. Compliance

Users will adhere to all laws applicable to the use of the Mailpac Group Limited Service and its Website.

Unsuitable Conduct: User agrees to not participate or be connected to any illegal, offensive, defamatory, destructive, rude, or questionable actions against the Service or Website. User will not cause embarrassment, damage, or negative publicity to the Company.

User Cooperation and Notification: User agree to cooperate with all reasonable requests by the Company and agrees to promptly inform upon learning of any suspected or actual breach of these Terms or unapproved use or abuse of the Service or Website.

28.c. Warranty Disclaimers, Limitations on Liability, and Remedies

The Service and this Website, its Content, and its links are provided on an "as is" and "as available" basis and are used only at the sole risk of the User, to the fullest extent permissible by law. The Company disclaims all warranties, express or implied, of any kind, regarding the Service (including its forwarding schedule, clearance schedule, and delivery schedules) and this Website (including its Content, hardware, software, and links), including any express or implied warranties as to fitness for a particular purpose, merchantability, title, timeliness, non-infringement, results, accuracy, completeness, accessibility, compatibility, security, and freedom from computer virus.

⚠️ LIABILITY LIMITATIONS: The Company will not be liable for any damages or losses, including direct, indirect, consequential, special, incidental, or punitive damages, including without limitation damages for lost profits, goodwill, use, data, or other tangible or intangible losses, in connection with use of the Service, the internet, this Website, its Content, or its links, however, caused, whether in contract, tort, negligence, strict liability or otherwise, even if the Company has been advised of the possibility of such damages.

The Company will not be a party to and will have no responsibility or liability for, any transaction negotiated or arranged by a User arising in connection with the Service or this Website. In any event, if any of the above provisions in this Section are not enforceable in any applicable jurisdiction, the maximum liability of the Company will be limited to, in the sole discretion of the Company, either the correct owner of the shipment shipment's maximum insured value.

Indemnification: Each User will defend, indemnify, and hold harmless the Company and their respective officers, directors, employees, and agents, and any of its licensors, website partners, or contractors from any demands, claims, damages, liabilities, expenses, or harms, including attorney's fees, arising in connection with User's actions or omissions, including use of the Service or this Website, online conduct, breach of these Terms, or dealings or transactions with other persons resulting from use of this Website.

28.d. Arbitration & Mediation

We agree that any claim or dispute between the company and client, of any nature or cause as a result of the use of this service or services shall be resolved by arbitration and or mediation administered by the arbitration authorities in the operating jurisdiction. The Company and User agree that all disputes arising under this agreement will be settled exclusively through confidential binding arbitration in Kingston, Jamaica, by a sole arbitrator nominated by agreement of the parties or through the Dispute Resolution Foundation if an agreement cannot be reached.

The arbitrator's award shall be binding and may be entered as a judgment in a court of competent jurisdiction. User agrees that the Company is entitled to obtain preliminary injunctive relief to the extent allowed by law to enforce any of the provisions of these Terms pending a final arbitral decision.

Contact Information

For questions or concerns regarding these Terms of Service, please contact us at:

Email: [email protected]
Website: www.mycartexpress.com

© 2025 Mailpac Group Limited. All rights reserved.
MyCart Express™ is a registered trademark of Mailpac Group Limited

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